Refund Policy

Here at Anthan Farm we do our up most to deliver an excellent service and supply quality and value for money products.
However we are only human and mistakes can be made, If you however have ordered the wrong product, size , colour, your purchase is faulty or your order is incorrect please follow our terms and conditions and returns policy. We will then exchange/change or refund you your money.

Products must be returned within 14 days of receipt.
Where applicable the item should be returned in perfect condition and complete with the original packaging.
In order to keep costs down for all our customers unfortunately Anthan Farm is unable to refund postage unless products are faulty or we have made an error with your order.
Refunds will be made using the method of payment originally used for the purchase within 14 days of us receiving your return.
If you wish to exchange the item for a different size or colour you can do so within 14 days. On receipt of the item for exchange, your replacement will be dispatched as quickly as possible.
We are sorry we are not able to exchange or refund items of underwear or any safety items such as riding hats/body protectors or air jackets etc.
The packaging of goods returned is the customer’s responsibility. We cannot give refunds on returned goods that are damaged in transit – you will need to seek compensation from the postal service.
We will not be held liable for any returns lost in the post. We recommend you insure and/or use recorded post and keep a proof of postage.
If you should be returning faulty goods under complaint or for repair please make sure they are clean and dry as under Health & Safety regulations we cannot accept any item, especially footwear or horse clothing that is deemed unhealthy as these products have to be handled by staff to make the correct assessment.
Guarantee – certain products are covered with a manufacturer’s guarantee which is usually 12 months from the date of receipt and providing they are used in accordance with the manufacturers’ recommendations, washed at the correct temperatures and/or cleaned with the right products. Where products are returned to us under complaint for replacement or refund Anthan Farm reserve the right to return the item to the manufacturer for their own assessment. Please allow 30 days for an exchange or refund in such instances. This is in addition to your statutory rights.